EML Systems can create the software that will allow you to drive your business, the way you want to, delivering the information that you need, allowing you to make sense of your data.
Who drives your business. Is it you? Or do your systems drive You?
Where can you find your crucial customer data?
How difficult is it to interpret your data?
What information do you need that your current software does not give you?
When did you last update your software?
Why would you want to struggle along with a system that does not work for you?
Our reporting solution provides you with the perfect starting point for developing your own
Bespoke Package. It will run alongside your existing Software and will “bolt on” to any SQL Server
or Access Database.
Our software is compatible with your existing system.
Includesstandard reports customised for your business.
Expands to meet your needs with new reports.
Will compliment your existing software.
New Reports easily added when required.
With our telephone analysis reporting you can immediately see all the information you need in
order to determine what is happening when your Customers call you. We analyse your Telephone
System Database and then you decide what information it is that you need to see on your Bespoke
Reports.
How Many "Missed Calls" does your business receive?
How many minutes was your potential customer on hold for?
Who answered the calls made to you today between specific hours?
List of "caller ID's" who were on hold for too long.
From “Fee Earners” to “Factory Staff” our time management application can be used
for all personnel. It will provide you with the information you need in order to establish
how much time your staff have spent on productive work. Our Software appreciates
that people can be working on simultaneous projects and log the details appropriately
Unique personal log-in.
Management can view timesheets at appropriate levels.
Higher level managers can view all timesheets.
New projects and task added easily.
View time spent on key projects.
Easily analyse actual time spent on a particular project.
Implement your own bespoke reports focused on the information that you need.
EML’s Helpdes Logging System provides you with the perfect tool in order to Track, Trace and
Analyse your Customers queries. You can easily see the history of communication with your Client
and build a useful knowledge base that can be used for other Clients. Potential New Customers can
be stored and subsequently pursued at a later date
Taylored to your requirements.
Log all customer details in one place.
Existing customer data can be imported into your new software.
Rapid retrieval of key customer information as they call you.
"Quick Note" adding while your customer is talking.
Print, Email or fax customer dialogue as a record of communication.
Built in diary system alerting you to tasks that need to be carried out.
